Tags come in handy for organizing your team. This allows you to manage your team by sorting their roles, project assignments, or even work shifts.
However, issues arise when the tags malfunction.
In this guide, you’ll learn how to troubleshoot when the tags in Microsoft Teams are not working as they should.
Let’s start!
TL;DR Version
If you can’t get tags to work in Microsoft Teams, try these fixes:
1. Refresh Your Session
If your tags are not working, try refreshing your session. Sometimes, glitches in your account can disrupt certain app features.
To refresh your session:
- Click on your Profile at the top right corner.
- Select Manage Account.
- Locate and click the Sign Out for the account you want to close and start over.
- Wait for 2-3 minutes.
- Log back into your account.
2. Update Microsoft Teams to the Latest Version
Oftentimes, an older version of Microsoft Teams may contain bugs that affect the tags and group mentions.
Check for the latest Microsoft Teams updates:
- Launch Microsoft Teams on your computer.
- Click the three-dot menu at the top right corner.
- Choose Check for Updates and follow the on-screen instructions.
If your tags are still not working, removing and then re-adding them to the channel may solve the issue.
Follow these steps:
- Open Microsoft Teams.
- Click the three-dot menu next to the channel you want to modify.
- Select Manage Tags.
- Click the three-dot menu beside the tag you want to remove.
- Choose Delete Tag and follow the prompts.
After deletion, re-add the tag to see if the issue has been resolved.
4. Check for the latest Windows Updates
Make sure that your operating system is at its optimum performance to support all your applications, including Microsoft Teams.
For Windows 10 users, here’s how to check for updates:
- Press the Windows + I on your keyboard to open Windows Settings.
- Navigate to Update & Security.
- Select Windows Update on the menu on the right.
- Click Check for Updates and follow the on-screen prompts.
For Windows 11 users, follow these:
- Open the Start Menu.
- Go to Settings.
- Select Windows Update from the sidebar.
- Click Check for Updates and proceed with the instruction prompts.
5. Reinstall Microsoft Teams
If all else fails, try reinstalling Microsoft Teams. Doing so can eliminate any problems related to the installation package itself.
To reinstall:
- Press the Windows key to open the Start Menu.
- Search for and select Add or Remove Programs.
- Locate Microsoft Teams from the list.
- Click on it and choose Uninstall.
- Follow the instructions and complete the process.
After uninstalling, reinstall Microsoft Teams and check if the problem is solved.
FAQs
How do you enable tags on a team?
Enabling tags in Microsoft Teams facilitates streamlined communication. Tagging can be done by either the team owner or by an assigned team member.
To add a custom tag:
- Open Microsoft Teams.
- Click the three-dot menu next to the channel you want to customize.
- Choose Manage Tags.
- Edit or create a tag and assign team members.
What is the tag limit for Microsoft Teams?
Team owners and assigned members can add up to 25 tags on Microsoft Teams, each composed of 25 characters maximum. Owners can also enable custom tags to let people add new tags other than the default ones.
How do you mention people in MS Teams?
To alert a team member in Microsoft Teams, you can use @mentions or simply type ‘@’ before their names. When the pop-up menu appears, select the team member you want to mention in your message. Once mentioned, the tagged person receives a notification, which when clicked, will direct them to the conversation that needs their attention..
Why can’t I tag people in Teams?
If you can’t tag people in Teams, it could be due to restrictions set by the team owner or admin, preventing members from using tags or mentioning others. Or, it may be because no tags have been created for the channel, in the first place.
