Does “This content can’t be played on this Apple TV” error message interrupt you from watching your favorite show?
Apple TV is a digital media player that uses the internet to stream videos, TV shows, or movies. And just like any other internet-driven service, you may encounter several problems. This is because there are a lot of potential points of failure in the network.
It is essential to consider things like server maintenance, network interruptions, glitchy application, or hardware failure. But before diving into the most advanced stuff, you have to consider the basics first. Human error in account and application settings are sometimes being neglected.
But don’t worry, we’ve got you covered for today. We have provided a step-by-step guide on how to fix this issue. We included all the necessary details so you would have an overview of how the system works. Hopefully, with this detailed guide, you can avoid similar issues from happening in the future.
Let’s get started!
TABLE OF CONTENTS
- Go Through Your Account Credentials
- Check Your Connectivity
- Review Your Settings
- Restart Apple TV
- Refresh Your Connection
- Update Firmware to Latest Version
- Reset Apple TV
- Reach Out for Support
How to Fix This Content Can’t Be Played On This Apple TV Error: 8 Ways.
1. Go Through Your Account Credentials.
First things first, you need to find out if you’re using the correct Apple ID. You might have purchased the movie or show using your main Apple ID when you have another account logged in. A lot of users tend to get confused over multiple accounts, and this can cause a problem. Go back to your Apple device that you used for the purchase and check the Apple ID logged in.
But if you have the correct Apple ID signed in, it could be that the device you are using is not authorized to use the application. This is an additional layer of security that Apple uses to keep your files secure and protected. You will need to register the device that you are using to fix the issue.
Here’s how you can do it:
- Go ahead and open the iTunes app on your Apple device, where you are trying to watch the show.
- Then, sign in to your account using your Apple ID and password.
- Next, find and choose the Accounts option and click on Authorizations.
- After that, click the Authorize This Computer option to add it to your authorized devices.
- Finally, close and relaunch the Apple TV app.
After this, you should be able to view your favorite show again. But if you are still having the same issue, try to use other devices and check if you have the same error. There is a chance that you have a network problem if all of your devices failed to stream the video. You will need to contact your Internet service provider to fix any restrictions with Apple TV streaming and other network issues.
2. Check Your Connectivity.
How many of you are using the internet simultaneously at home? Online gaming, video streaming, and video chats may be hogging your internet bandwidth. It will surely affect your Apple TV streaming and could cause problems. Make sure that you have a minimum internet bandwidth usage when you are streaming Apple TV shows.
But what if your internet does not have any issues at all? You will have to check the status of the Apple TV service in your area. Server and network maintenance are essential and cannot be avoided. When this happens, you will need to wait for the service to resume so you can go back watching your favorite show on Apple TV.
3. Review Your Settings.
There are some settings you need to consider on your Apple TV device, depending on the network you are using. You may not have enough bandwidth to support high definition streaming or high-speed internet. To fix this issue, you need to adjust your settings.
Just follow these steps:
- Open the Settings of your Apple TV device.
- After that, choose the Audio & Video option and then select Resolution.
- Now, choose the appropriate format that your network can support to stream. You can test from the maximum and lower it until you can stream it continuously without issues.
- Next, go back to the Settings and then choose the Apps option.
- Finally, choose iTunes Movies & TV Shows and turn off the Quick Start option. This will avoid playing the video to the maximum bandwidth available.
Now that you have the bandwidth-friendly settings on your Apple TV, you should be able to stream videos successfully. There are more settings that you can consider on your Apple TV. You can learn more about Apple TV settings on the Apple Support page.
4. Restart Apple TV.
When your device has been running for a long time, it tends to get overloaded with data and tasks. Similar to your phone or computer, it has resources that can only support a certain amount of tasks. If it usually overloads, you will experience lagging or feature malfunctions. You can fix this by doing a restart process on your device.
To do a soft restart process, just go to the Settings on your Apple TV, then choose System, and then Restart. If you have difficulty doing this process, you can do a force restart process. Just unplug the Apple TV device and plug it back on after a minute. This will offload tasks, and the resources of your device will be refreshed. Now you can try streaming your favorite show again.
5. Refresh Your Connection.
Your network devices can also be overloaded. Unlike your phones and computers, network devices are designed to do more of the support services like connectivity. But they, too, have limited resources to handle internet traffic from your Wi-Fi enabled devices. To fix this, you can refresh your connection as well by doing the restart process to fix “This Content Can’t Be Played On This Apple TV” error.
The following steps showcase how you can do it:
- First of all, turn off your internet modem. If you are not using a hybrid Wi-Fi modem, turn off your Wi-Fi router as well.
- Now, go to the Settings on your Apple TV and choose the Network option.
- After that, find the Wi-Fi option and turn it off. If you are using an ethernet cable, unplug the cable and plug it back in securely.
- Next, turn back on your internet modem. If you have a Wi-Fi router, turn it back on as well.
- Once the internet light is stable, go back to your Apple TV and turn back on your Wi-Fi option.
After your network connection has been refreshed, you will be able to stream your favorite show again. But if you are still experiencing a laggy connection after you have changed your settings, contact your internet provider. They will need to fix the connection issue on their end.
6. Update Firmware to Latest Version.
Since Apple devices are constantly being developed, bugs and glitches can happen. Your Apple TV is not an exemption. Along with the new features, a code conflict can happen and mess up the system. To make sure that you have the current bug fixes applied, you must update your firmware.
To do it, just go to the Settings of your Apple TV, and then choose the System option. Then choose the Software Updates option and then select Update Software.
Now choose Download and Install to start the update process. Once it is done, try to check the settings again, just like in Method 3. You should be able to watch your favorite show with no issues.
7. Reset Apple TV.
If there is an untraceable conflict on your device, you will need to restore it to default factory settings. This will remove the conflict, but your settings will be on default values. With this, you will need to set up your settings again and make sure that all is correct.
To do it, just go to the Settings of your Apple TV, and then choose the System option. Now you should see the Reset option and select it. After the reset process, you can refer to Method 3 to change the settings of your Apple TV. And just like in Method 1, you should sign in the correct Apple ID. By doing this, you can now go back to streaming your favorite movie or show on Apple TV.
8. Reach Out for Support.
Sometimes you may encounter the problem when the content of some applications is not available. If you are using applications like Netflix or Amazon Prime, you should reach out to them directly to solve this issue. Apple does not have control over their network and servers. Thanks to Apple TV contents issue, you can always talk to an Apple representative over the phone.
Also, make sure to check what are the apps and subscriptions that are available in your country or region. You will need to consider this before you purchase anything on your Apple TV. It is also important that you know the method of payment available in your country or region. This is to avoid any payment issues when you decide to subscribe to shows you like.
And this wraps up our guide on how to fix “This content can’t be played on this Apple TV” error. We hope that you’ll be able to find the fix you are looking for after reading this article. However, if you have questions related to this topic, please feel free to leave a comment below.
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